Travel Resource Solutions (TRS) provides client branded "private label" reservation services. Offering complete toll free (800) reservation capabilities, airline reservations, customer service, credit card processing and full accounting services, TRS supports resorts and hotels as well as adventure and dive companies that are looking for a US based presence.
Our Reservation Specialists have the highly developed sales and customer services skills needed to ensure successful sales of your products and your brand. Each of our clients is assign a team of Reservations Specialists which includes a Lead Agent. The individuals selected will have the right temperament, attitude and aptitude best suited for your brand. They learn every part of your operation through visitations to your property to they can see first hand how your business operates, gain knowledge of your company culture and equally important, be able to experience your vacation product from a guests point of view. With our training and your guidance, TRS creates a superior travel planning experience for your customers.
Obtaining a toll free number is a step in the right direction, but are your phones being answered by knowledgeable, professional sales staff? Since a customers vacation experience begins the minute they make that first call, you need to insure their phone experience is a positive one. - always working on your company's behalf. Trained to learn the nuances of your property or product, our highly trained Sales Specialists understand that when we speak to your customer, they are speaking as you - for you - while creating a virtual travel experience that is sure to convert the sale.
By helping you to significantly lower overhead costs and streamline your operations, Travel Resource Solutions helps you position your organization for long-term growth and profitability. Our services can solve the economic problems of establishing your own quality reservation office. By spreading the cost of the many items against the revenue base generated by our multiple clients, we are able to offer you reservation services at highly competitive rates that represent a significant cost savings to our clients.
Technology has made it mandatory to provide a means for your customers to make vacation inquiries via email. For many travelers, this is the standard means by which they wish to obtain information or any help they need.. With professional communication skills at their fingertips, our Sales Specialists know how to respond in a manner that will not only deliver the response requested but provide the personal touches that reach out to your prospects to reflect an understanding of their very specific vacation needs, and providing the means for closing the sale and confirming the reservation.
Travel Resource Solutions will collect all payments when due from all sources including consumers, travel agents and wholesalers and OTA's (such as Expedia.) We will reconcile and forward these funds to the appropriate designated parties as directed, including paying your support service vendors such as dive operators, car rental agencies and others. Travel Agent and Dive Retailer commissions will be tracked and paid after the guest's travel is completed.
At Travel Resource Solutions , we consider ourselves an extension of your company. Whether we are answering simple questions or guiding your clients through a virtual vacation experience, our Sales Specialists have the attitude that reflects your unique product and the aptitude to provide your customers with the service and solutions they need. By understanding the particular needs of your customers - be they scuba divers, adventure travelers or leisure vacationers - our call center Sales Specialists will protect the value of your brand and your overall marketing investment.